Holoneon Grid Privacy Policy

Last Updated: October 23, 2025

Holoneon Grid ("we," "us," "our") recognizes the importance of protecting your privacy. This Privacy Policy was created with a fundamental respect for your privacy rights and describes how we collect, use, and handle your personal information when you use our online services (the "Service").

1. Information We Collect

We collect information in a few different ways to operate and improve our Service.

Information You Provide to Us:

• Registration: To access certain parts of our Service, you must register and voluntarily provide information, such as your name, email address, or other contact details.
• Purchases: If you purchase an item or service, you will be required to submit personal contact, shipping, and billing information to complete the transaction.

Information We Collect Automatically:

• Server Logs: When you request pages from our server, our web server automatically collects information, including your IP address. Your IP address is used by computers on the network to send the requested pages to you.
• Cookies: We use cookies and similar technologies. Cookies are small files stored on your device. We use them to:
  • Keep track of items in your shopping cart.
  • Keep you logged in and associate you with your account and orders.
  • Understand how our Service is being used.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service.
• To process and fulfill your transactions, including shipping and billing.
• To help diagnose problems with our server and to administer our website.
• To gather broad, non-personally identifiable demographic information about our users to understand Service usage.

3. How We Share Your Information

We are committed to maintaining your trust. We will not reveal personal information you provide to us to any third party without your permission, except in the circumstances described below:

• To Complete Transactions: When you make a purchase, we must share necessary information with third-party service providers, such as shipping companies and payment gateway services, to complete your transaction. We only disclose the information necessary for them to perform their function.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.
• Aggregated Data: We may share broad demographic information with partners, but this information is aggregated and does not contain anything that can identify you personally.

4. Data Security

We use reasonable precautions and security measures to help keep the personal information disclosed to us secure. However, no electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.

You can update your account information at any time by logging into your account. You can also typically manage cookie preferences through your web browser's settings. For any other requests or questions about your information, please contact us using the details below.

6. Children's Privacy

Although Holoneon Grid does not specifically seek to obtain information from children, some areas of our websites may be visited by children. We are concerned about their privacy and urge children to talk with their parents before providing any information online. Our Service is not directed to children under the of 13, and we do not knowingly collect personal information from them.

7. Third-Party Websites

Our Service may provide links to other websites. Holoneon Grid is not responsible for the content or the privacy policies of websites to which it may provide links.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Holoneon Grid, you can contact us:

• Email: privacy@pobox.holoneon.com
• Phone: +12136991535

Addendums for Tor Onion Service Access / Tor Region

This section outlines specific conditions regarding user privacy and data handling for connections made through our dedicated Tor Onion Service (π.onion Address TBA).

1. Commitment to Anonymity and Privacy

We operate the Onion Service to provide a secure and private pathway for users, particularly those operating under conditions of surveillance or censorship. We are committed to not collecting or retaining any data that could be used to personally identify the source IP address of a user connecting via the Tor network. Our standard server logs are configured to strip or pseudonymize all network traffic data unique to the Tor connection (such as Tor circuit identifiers) as quickly as technically feasible.

2. Necessary Logging for Holoneon Grid Integrity

While respecting your network anonymity, please be aware that the OpenSimulator platform requires certain information to operate and maintain the integrity of the Holoneon Grid:

Account Data: Your registered Avatar Name and User Account ID are required for all transactions, object ownership, and content creation, and are not anonymized.

Action Logging: Standard platform logs regarding avatar actions (e.g., chat messages, teleport history, object rez/edit operations) are recorded and stored in association with your User Account ID, regardless of the connection method (standard or Tor).

Moderation Data: In the event of an alleged violation of the Terms of Service, moderation logs related to the incident will be retained.

3. Moderation and Security Practices

To ensure a safe environment for all users, and given the unique security challenges of anonymous services:

Temporary Security Logging: For the sole purpose of detecting and mitigating automated attacks (e.g., botnets, spam attacks) that threaten the stability of the Holoneon Grid, we may temporarily log encrypted or pseudonymized data points. This information is not correlated with a user's real-world identity and is purged immediately upon verification that the threat has been neutralized, or within a maximum of 24 hours.

Account-Based Enforcement: All enforcement actions, including temporary suspension or permanent ban, are applied to the User Account ID. Anonymity will not shield an account from disciplinary action for violating our Code of Conduct or Terms of Service.

4. Jurisdiction and Legal Compliance

Users accessing the Holoneon Grid via the Onion Service are subject to all stated Terms of Service and the laws of California, USA. We maintain the right to report any content that is illegal under our governing jurisdiction (e.g., CSAM) to the appropriate authorities.